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Home » Customer Support » Note GTX3272

Answer

Regarding Delivery & Retrieval

Delivery depends on the tickets you have selected, how prompt the event promoter and distributing agency are with their dispatch to us and your location. Unless otherwise stated on the ticket: S-Tickets (shipped) may arrive to us from the event organisers up to 4 days before the event. Once received we then ship them to you by Royal Mail Tracked next business day (UK) or by UPS Worldwide Courier within 48hrs (International). Shipping costs are set at a flat rate (inc VAT) depending on your location: UK £4.02 and International £30.00. You will be notified by email when your tickets are dispatched. We will provide a tracking number so you can track them. For E-Tickets (downloaded) and M-Tickets (accessed via a mobile phone app) you will receive an email, before 48hrs of the event, notifying you that your tickets are available via your Gigtix Account or the relevant app along with simple instructions on how to retrieve them.

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Simon bought 6 tickets to Billy Joel Tickets
29 Sep @ 20:58

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