In October 2020 I’ve purchased 2 tickets to see Bring me the horizon in the UK in September 2021. As I’m resident in Italy I called Steve to confirm that the tickets would arrive in time.
He went out of his way to help me find the right tickets and even saved me shipping fees.
Due to the ongoing Covid situation I had problems with getting time off from work, so I called Steve again this month to explain my situation. He was super polite and understanding and refunded the tickets straight away.
5 stars for a brilliant customer service, definetley recommend.
Originally posted on Trustpilot.